NEW CLIENT POLICY

All first-time guests must book a New Client Service.

• No à la carte services for new clients

• This allows time for consultation, customization, and education

• Results come from structure, not rushing
  
  

👉 If you book the wrong service, your appointment may be adjusted or canceled.

SATURDAY APPOINTMENTS

I work two Saturdays per month only.

• Saturday appointments are reserved for $200+ premium or transformation services

• No exceptions
  
  

This structure allows me to deliver my best work and stay energized for my clients.

DEPOSITS

• A non-refundable deposit is required to secure all appointments

• Deposits go toward your service total

• No deposit = no appointment
  
  

This protects my time and ensures commitment on both sides.

NO GUESTS

To keep the experience calm, focused, and efficient:

• Please come alone to your appointment
  

• No children, partners, or extra guests unless previously discussed
  
  

Thank you for understanding.

FINAL NOTE

These policies allow me to:

• Show up fully present

• Deliver consistent results

• Protect the experience you’re investing in

✨ Thank you for trusting me with your curls—I can’t wait to work with you.

~Suzy

CANCELLATIONS & RESCHEDULING

I value your time and mine. To maintain a seamless, high-level experience and deliver consistent, quality results for every guest, the following policies apply:

• A minimum of 48 hours’ notice is required to cancel or reschedule an appointment

• Same-day cancellations are considered a no-show and will be charged the full service price

• Late cancellations and no-shows will result in forfeiture of the deposit or charged 50% of service

• Repeated last-minute cancellations may require full prepayment for future appointments

SERVICE ADJUSTMENTS

Hair goals are a collaboration.

• Results depend on hair history, condition, and home care
  

• Significant changes or add-ons may require additional time or rebooking
  
  

I do not rush services to fit unrealistic expectations.

LATE ARRIVALS

Your appointment is scheduled specifically for you.

• Arriving late shortens your service time

• If you are more than 10 minutes late, your appointment may be rescheduled

• Full service price still applies
  
  

I want you to get the full experience—rushing helps no one.

REFUNDS

Due to the nature of professional hair services:

• No refunds on services

• Product exchanges only if unused and within policy guidelines
  
  

If something feels off, please communicate within 48 hours so we can discuss next steps.

NOT A GOOD FIT

My specialty is hair health, education, and long-term results.

If you are seeking quick fixes, trend-only services, or minimal maintenance, I may not be the best fit—and that’s okay. My approach is intentional and results-driven.

Respectful communication is always required.